Service Request Ticket

Service Request Information

CONTACT	Name	VanDeusen, Michele	Date	May 04, 2010 02:14 PM
	Department	Business Services	Phone	88130
	Location		Email	vandeusm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080475 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	4BJNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Hummingbird BiQuery, and Secure FTP w/ AP/ACH Profile
	Wired NIC	00:21:70:6F:E9:51

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 14, 2010 09:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 14, 2010 09:12 AM	I got this up and running for her yesterday. Also am working on her Bi-Query	Add Attachment
Teresa Hutchinson	May 10, 2010 11:48 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	May 10, 2010 11:48 AM	She would like help from Adam today if possible.	Add Attachment
Teresa Hutchinson	May 10, 2010 11:28 AM	**This is an outgoing email** Hi Michele, We were just checking in with you regarding a service request that we have for you. (#37498) Would like to have Epson scan installed Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Jordan Colton	May 06, 2010 01:27 PM	Task reassigned to Adam Wehner.	Add Attachment
Casey Sonflieth	May 06, 2010 09:53 AM	someone came over to install epson scan software yesterday(5/5/10) but it did not work. when they try to open the software it says its not installed. she is requesting that adam help her with this.	Add Attachment
Joshua Johnson	May 04, 2010 02:14 PM	Michele would like to have a epson scan installed on her computer so that she can create PDFs on her computer. 88130 AD 101J vandeusm@wou.edu	Add Attachment