Service Request Ticket - # 37501

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2010 03:10 PM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20031358[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software MS Office from P0047835 MathLab 6.5, Adobe Acrobat Pro v9 WIN from P0067126, PCTeX v:4.0

Wired NIC 00:0F:1F:A5:6D:35


Wireless NIC 00:90:96:B5:8E:99


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Jun 23, 2010 11:10 AM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jun 21, 2010 11:25 AM
Called him and let him know we added it. he said
he will test it and if there is any issues he will
call back.
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Lance Jewett Jun 21, 2010 11:23 AM
Task reassigned to Lance Jewett.
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Richard Kavanagh student May 25, 2010 12:59 PM
I asked Adam to look into the wireless situation for this computer 
yesterday but he got sidetracked and it not in the office today. 
better luck tomorrow.
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Richard Kavanagh student May 24, 2010 02:16 PM
No one that can check the exception lists is available to do so at the 
moment. Try again later to see if we can get this done.
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Richard Kavanagh student May 24, 2010 02:15 PM
00-90-96-B5-8E-99 is the MAC address for the laptop in 
question.
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Adam Wehner May 14, 2010 09:19 AM
Task reassigned to UCS Tech.
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Teresa Hutchinson May 12, 2010 08:25 AM
****This is an outgoing email****
Hi Scott,

We were just checking in with you regarding a 
service request that we have for you. (#37501)

Have an old laptop (20031358) that they would 
like set up like the new laptop (20081109)

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Nathan Higginbotham May 07, 2010 10:06 AM
Task reassigned to Adam Wehner.
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Teresa Hutchinson May 04, 2010 03:10 PM
The Math Department has two computers.  20031358[Edit Inv] 
and 20081109[Edit Inv].  They would like the older 
computer, 20031358[Edit Inv] to be set up like the new 
lapto, 20081109[Edit Inv].  Scott Beaver called me to 
explain.  They have the new laptop set up so it's 
a department login computer and anyone can log 
into it and it doesn't need have to have each 
person flagged as paid to use the wireless.  So 
maybe the mac address just needs to be entered as 
an exception?  I'm not sure.  Scott just said 
that they want the old one set up just like the 
new one.
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