Service Request Ticket - # 37502

Service Request Information

CONTACT Name Gournaris, Kara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2010 03:17 PM
Department Deaf Studies and Professional Studies Phone 88322
Location Email gournark@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060225[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. J2L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Filemaker Pro5 from ?

Wired NIC 00:13:72:A6:5A:41


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Jordan Colton Jun 17, 2010 10:32 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Jordan Colton Jun 17, 2010 10:32 AM
closing task, no contact
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Jordan Colton Jun 08, 2010 01:28 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Jordan Colton Jun 08, 2010 01:28 PM
I went over and talked to Kathy, and she let me
into the office that i needed, and i re-tested the
videos, and they play just fine, and i double
checked the startup programs to make sure they
were optimized. The computer runs great and is
quick, so im not sure what is going on that she is
having trouble with...i updated her flip share
software just in case that was the problem she was
running into... Double checked to make sure she
was an admin so that she wouldnt run into any
problems there. I left her my email address for
any other questions she may have. 
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Joshua Johnson Jun 01, 2010 01:25 PM
would like to have this done on friday 6/4/2010
anytime would work.
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Jordan Colton Jun 01, 2010 10:16 AM
Called and left a voice mail requesting availability
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Tricia Flaherty May 24, 2010 02:51 PM
Please talk with Kathy Hiedi about outstanding 
video relates issues, ASAP
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Tricia Flaherty May 24, 2010 02:50 PM
Status changed from (5) Completed to (1) Pending
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Jackie Digmann May 12, 2010 03:59 PM
Kathy Heidi called to say this task is still
pending and needs attention. It is for Kara Gournaris.
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Jordan Colton May 04, 2010 03:54 PM
Task reassigned to Jordan Colton.
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Jordan Colton May 04, 2010 03:54 PM
Status changed from (1) Pending to (5) Completed
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Jordan Colton May 04, 2010 03:54 PM
Copied the videos from the external hard drive to
the computer and it started working. Trying to run
them from the external hard drive made them play
really slow.
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Brian Berkley May 04, 2010 03:24 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson May 04, 2010 03:17 PM
kara's computer will not download or open any
files. the computer has been restarted and this
did not fix the issue. the computer is located in
ed 222. 

gournark@wou.edu

kathy is the main contact 
kiedek@wou.edu
88324
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