Service Request Ticket - # 37512

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2010 01:10 PM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20080288[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Epson WorkForce GT-1500 Flatbed LED Scanner #B11B190011
Serial No. KSJW000162 Location PDR
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jun 01, 2010 10:54 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jun 01, 2010 10:54 AM 
went by last week and showed them how to use it and scan 
documents to pdf.
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Gabriel Thrash May 24, 2010 11:08 AM 
she said to come by around 1120 1130 today.
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Kevin Elmore May 21, 2010 02:25 PM 
She returned your call, asking that you call on
Monday morning to set up the time.  She'll be in
as early as 7:30 and here all day.
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Gabriel Thrash May 21, 2010 01:01 PM 
called and left vmail.
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Gabriel Thrash May 19, 2010 10:52 AM 
she said to come back at 121 becasue thats when
the lady will be in so i can see why its not
working for her.
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Teresa Hutchinson May 18, 2010 01:42 PM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson May 18, 2010 01:42 PM 
Linda called back to say that she went to use it 
and it stopped working again.  She'd love help 
again.
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Jordan Colton May 13, 2010 12:00 PM 
Task reassigned to Gabriel Thrash.
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Jordan Colton May 13, 2010 12:00 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton May 13, 2010 12:00 PM 
showed her how to use the scanner and if she had
any problems to call us back.
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Teresa Hutchinson May 10, 2010 10:59 AM 
****This is an email****

Thanks Teresa.  Just let me know when the guys 
are coming over.
LK  : )
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Teresa Hutchinson May 10, 2010 10:39 AM 
****This is an outgoing email****
Hi Linda,

We were just checking in with you regarding a 
service request that we have for you. (#37512)

Check on software and driver access on the the 
Scanner station in TODD316 and talk w/ Linda 
about doc scanning.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Tricia Flaherty May 05, 2010 01:12 PM 
opps wrong model on the manual link here is th
GT-1500 
http://files.support.epson.com/htmldocs/gt1500/gt1500ug/index.htm
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Tricia Flaherty May 05, 2010 01:10 PM 
Student Technology funded a scanner on a PC
station in TODD 316 but it appears the faculty and
staff can not figure out how to use it.  So check
that all software/drivers are on the station for
scanning to doc/pdf/ etc. and if and when it all
seems functional for student/staff/ and faculty
users please provide some simple instruction for
Linda Kunze or whoever she thinks should be
trained in its use.  Here is a link to online
manual which I have also sent to Linda
http://files.support.epson.com/htmldocs/gt25__/gt25__ug/i_index.htm
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