Service Request Ticket

Service Request Information

CONTACT	Name	Gilbert, Stewart	Date	May 05, 2010 01:12 PM
	Department	University Computing Solutions	Phone	88761
	Location		Email	gilberts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070561 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	929l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Macromedia Studio MX 2004 from P0052515 from W#20030665, Adobe Acrobat Pro 10 from P0080006
	Wired NIC	00:1A:A0:76:18:B3

TECHS	Submitted by	Stewart Gilbert	Contact	gilberts@wou.edu	88761
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 12, 2010 09:08 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 12, 2010 09:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Aug 12, 2010 09:08 AM	**This is an email** Hi Teresa: You can close the ticket, as I am all set with my second monitor. Thank you for checking in. Connie	Add Attachment
Teresa Hutchinson	Aug 11, 2010 08:48 AM	**This is an email** Hi Connie, We were just checking in with you regarding a service request ticket we have for you (#37513). It is an older one and it is regarding getting a second monitor for you. We were just following up to see if there was anything else we could do to help or if it was okay to close the ticket. Have a good day! Teresa	Add Attachment
Lance Jewett	May 06, 2010 10:57 AM	Task reassigned to Stewart Gilbert.	Add Attachment
Lance Jewett	May 06, 2010 10:57 AM	Found a monitor and changed it in inventory.	Add Attachment
Lance Jewett	May 06, 2010 10:49 AM	Task reassigned to Lance Jewett.	Add Attachment
Stewart Gilbert	May 05, 2010 01:12 PM	I have included the users computer number. We are looking for a second used monitor hopefully 19". She is particular with set up of hardware and software and this will be used for working locally on the TS9. It will probably be best if I do the set up, but I do not know about policies and procedures for this type of request. She works on Tues and Weds	Add Attachment