Service Request Ticket - # 37518

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2010 08:23 AM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080533[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple, iMac, 20in, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. QP8460HNZE6 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS MAC OS X 10.7 (LION) Software MS Office 2008 for MAC from P0068583, Parallel Desktop from VISA2009000542, Adobe CS4 Design Std for MAC from P0072370, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:23:32:93:BC:7E


Wireless NIC 00:23:12:19:16:4A


Bluetooth NIC 00:23:12:40:17:9B

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 11, 2010 08:44 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 11, 2010 08:44 AM 
****This is an email****
All seems fine here in Eugene -- everyone can
connect to the servers
Thanks
cathy
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Brian Berkley May 10, 2010 01:09 PM 
Brain
Don & I will check in with everyone --- and I will
get the final word to you later this afternoon
Thanks
cathy
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Brian Berkley May 10, 2010 09:26 AM 
Task reassigned to Brian Berkley.
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Brian Berkley May 10, 2010 09:26 AM 
****This is an email****
Cathy,

Is everyone able to connect to the I: drive now?
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Brian Berkley May 06, 2010 08:31 AM 
Cathy,

From a Mac, you use the go menu, select connect to
server, and instead of smb://cougar/tri you need
to use: smb://groupr.wou.edu/groupr/tri

PC's will map automatically.

The departmental shares are being moved from
cougar to a new network storage device.
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Casey Sonflieth May 06, 2010 08:23 AM 
she is trying to log onto the TR server and it is
not letting her do so. it says something about not
being able to mount to it. 

she has even tried restarting her computer and it
still does not work.

Login: thomasc
Email: thomasc@wou.edu
Phone: 541-346-0593
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