Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	May 06, 2010 08:55 AM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081166 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3C5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, Adobe Acrobat Pro 10 WIN from P0082550, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1B:64:F4

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Lance Jewett	May 06, 2010 12:07 PM	Task reassigned to Brian Berkley.	Add Attachment
Lance Jewett	May 06, 2010 12:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	May 06, 2010 10:23 AM	Task reassigned to Lance Jewett.	Add Attachment
Teresa Hutchinson	May 06, 2010 09:32 AM	Carla called the main number and I called her back and told her it was a campus wide issue and it's not a matter of restoring her files but more of a matter that campus can't access the drives. I told her she was the highest priority and that we were working on the problem.	Add Attachment
Casey Sonflieth	May 06, 2010 08:55 AM	she can not do any work. she would like this to be done asap!	Add Attachment
Casey Sonflieth	May 06, 2010 08:55 AM	Phone: 8-8733	Add Attachment
Casey Sonflieth	May 06, 2010 08:55 AM	she called in saying that no drives are showing up on her computer at all. she has even tried restarting her computer. and still nothing is working. Login: menearc V#: 00009960	Add Attachment