Service Request Ticket

Service Request Information

CONTACT	Name	Grammer, Julie	Date	May 06, 2010 01:27 PM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080987 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell UltraSharp 1908FP 19in Black LCD w/AX510 spkr
	Serial No.	CN0D307J7444593CAMML	Location	PDR

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	May 14, 2010 12:46 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	May 14, 2010 12:46 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	May 14, 2010 12:46 PM	replaced mouse and keyboard.	Add Attachment
Gabriel Thrash	May 14, 2010 12:15 PM	Went over and checked. Its not the batteries, its the mouse itself.	Add Attachment
Gabriel Thrash	May 14, 2010 11:20 AM	room will be available from 12-1 today	Add Attachment
Gabriel Thrash	May 11, 2010 12:02 PM	Task reassigned to UCS Tech.	Add Attachment
Gabriel Thrash	May 11, 2010 12:02 PM	there is a class in there right now.	Add Attachment
Lance Jewett	May 11, 2010 11:54 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	May 10, 2010 10:42 AM	**This is an outgoing email** Hi Julie, We were just checking in with you regarding a service request that we have for you. (#37526) The wireless mouse is not working in NS 017 Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Joshua Johnson	May 06, 2010 01:27 PM	There is a computer that is in NS 017 and the mouse is not working. the batteries have been changed and it still is not working. they would like to have this fixed. the mouse number is 20081013 88877 grammerj@wou.edu	Add Attachment