Service Request Ticket

Service Request Information

CONTACT	Name	Nickelson, Dianna	Date	May 07, 2010 08:22 AM
	Department	President’s Office	Phone	88888
	Location		Email	nickeld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040652 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	D0T8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751;Upraded to MS OFfice Pro 2007 Plus from P0067818, Viking; Visio from WOU# 2000497
	Wired NIC	00:11:43:B9:FC:42

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 07, 2010 10:59 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	May 07, 2010 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 07, 2010 10:59 AM	The path was changed to the new server. Adam found out which one it moved to.	Add Attachment
Casey Sonflieth	May 07, 2010 09:23 AM	she does not have access to the presidents network drive. she said it is not on the screen. she has restarted about 5 times already and still nothing happens.	Add Attachment
Casey Sonflieth	May 07, 2010 08:22 AM	she is getting a message saying that a device attached to the system is not functioning.and it is a windows script host message. she said she can still do work on her computer. but she noticed that the internet was running more slow. Login: nickeld Phone: 8-8888	Add Attachment