Service Request Ticket

Service Request Information

CONTACT	Name	Courtney, Arlene	Date	May 10, 2010 10:49 AM
	Department	Natural Science/ Chemistry	Phone	88207
	Location		Email	courtna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091089 (opens in a new window)	Bldg/Room	NS 112
	Service Tag	7BZK8M1	Description	Dell Studio15,8GB Shared Dual Channel DDR3,1066MHz
	Serial No.	7BZK8M1	Location	Arlene Courtney (PRISM grant)
	CPU	Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 license from P0074957, 80/20 share with W#20090571(desktop)- Camtasia Studio 7.1 WIN VISA2011002935
	Wired NIC	B8:AC:6F:64:56:67
	Wireless NIC	70:F1:A1:55:FF:A0
	Bluetooth NIC	50:63:13:97:2E:4A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	verantb@wou.edu	88323

Entered by	Date	Memo
Bill Verant			Email Public
Entered by	Date	Memo
Bill Verant	May 21, 2010 01:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bill Verant	May 21, 2010 01:00 PM	Laptop deployed on 5/19/2010 with Arlene present. We confirmed that all extra software (Adobe CS3, Photoshop Elements and Premier Elements) was functioning. We created her local profile and tested logging in via the wireless network. Since she had another laptop that died and had a wireless exception for that laptop, I had Brian Witt add another one for this new laptop since this new one was going to replace the old one anyway.	Add Attachment
Brian Berkley	May 21, 2010 12:52 PM	Task reassigned to Bill Verant.	Add Attachment
Tricia Flaherty	May 10, 2010 10:49 AM	This will be on counter in ITC008 with Setup form, invoice This is a Windows 7 setup and i7 processor	Add Attachment