Service Request Ticket - # 37575

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2010 03:50 PM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090541[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71TPFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:7D:46

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham May 10, 2010 04:55 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham May 10, 2010 04:55 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham May 10, 2010 04:55 PM 
He had a fake intivirus installed. Ran Super Anti
Spyware and it was able to be removed in safe mode.
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Joshua Johnson May 10, 2010 04:18 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson May 10, 2010 04:18 PM 
This is causing him from doing his work. He is not
able to log in at all now.
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Joshua Johnson May 10, 2010 03:50 PM 
Leonard is getting a anti virus spyware alert and
it is not from Sophos. He has said no to this a
few times but it keeps coming up.

88186
crawfordl@wou.edu
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