Service Request Ticket - # 37577

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2010 04:29 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080432[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. HV26JH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003

Wired NIC 00:21:70:B2:37:B7


Wireless NIC 00:21:5C:7D:6D:83

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 13, 2010 11:32 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner May 13, 2010 11:32 AM 
I got them a new power supply for the laptop and
they are back up and running.
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Katie Halvorson May 12, 2010 10:11 AM 
Priority changed from (3) Priority to (2) High Priority.
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Katie Halvorson May 12, 2010 10:11 AM 
She will need at least a loner one for Saturday. 
Tried calling the techs to see if we have one and
no answer.
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Katie Halvorson May 12, 2010 10:08 AM 
She called and said she needs a new one by Saturday.

Dell-WOU# 20080432[Edit Inv]
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Joshua Johnson May 10, 2010 04:29 PM 
Chelsee Blatner came by and said that her power
brick for her laptop has gone bad. she would like
to have a new one. 

88647
blatnerc@wou.edu
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