Service Request Ticket

Service Request Information

CONTACT	Name	Kerekes, Earlee	Date	May 10, 2010 04:57 PM
	Department	Disability Access Services	Phone	88591
	Location		Email	kerekese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070857 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	6PWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 moved from W#20030674- ABBYY FineReader v8 from P0054871, Text Aloud v2.0 from VISA2005/04/1203:04:18(see text file) also includes AT&T Natural Voices
	Wired NIC	00:1E:C9:7A:81:E9

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 11, 2010 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 11, 2010 11:25 AM	She emailed me to let me know its working properly	Add Attachment
Brian Berkley	May 11, 2010 08:56 AM	**This is an email** Thanks, I will do it. Earlee	Add Attachment
Brian Berkley	May 11, 2010 08:47 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 11, 2010 08:47 AM	Earlee, Your I: drive is at \\groupa\groupa\disability_services Who told you to go to \\groupr\groupr\ucs? If you right click on I: drive from My Computer, and choose disconnect, then log out and log back in you should have your I: drive.	Add Attachment
Joshua Johnson	May 10, 2010 04:57 PM	She has restarted her computer and she has used the \\groupr\froupr\ucs and she is still not able to access her drives. she is only getting an hour glass. she is also not able to click on anything. 88591 kerekese@wou.edu	Add Attachment