Service Request Ticket

Service Request Information

CONTACT	Name	Blanco, Gina	Date	May 11, 2010 10:31 AM
	Department	Regional Resource Center on Deafness	Phone	88445
	Location		Email	blancog@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090295 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN8CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:92

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	May 11, 2010 11:35 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	May 11, 2010 11:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	May 11, 2010 11:35 AM	changed registry values, and clicked the ok to merge button and error didnt show up again.	Add Attachment
Brian Berkley	May 11, 2010 11:29 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 11, 2010 11:28 AM	Outlook Express is not supported with our system.	Add Attachment
Casey Sonflieth	May 11, 2010 10:32 AM	Phone: 8-8445	Add Attachment
Casey Sonflieth	May 11, 2010 10:32 AM	Browser: Microsoft office outlook 2007	Add Attachment Public
Casey Sonflieth	May 11, 2010 10:31 AM	it says to free up disc space, outlook express can compact message. this can take up to a few minutes. and it gives her and option to go ahead and do it or cancel. she uses microsoft office express and this message is for outlook express. she does not want to do anything with it because she is afraid something might happen with her outlook. Login: blancog	Add Attachment