Service Request Ticket - # 37587

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2010 01:21 PM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040563[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 117sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:42

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 11, 2010 03:43 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 11, 2010 03:43 PM 
Installed and configured Thunderbird, and it
prints legible messages with barcodes.
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Brian Berkley May 11, 2010 03:13 PM 
Task reassigned to Brian Berkley.
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Brian Berkley May 11, 2010 02:40 PM 
Upgrade Firefox and IE to latest, perhaps install
Thunderbird for her.
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Teresa Hutchinson May 11, 2010 01:21 PM 
When Jenny prints an attachment in IE or Firefox 
it always comes out unreadable.  She said it's 
been happening for a long time and there was a 
task created but then the task was closed without 
her problem being fixed.
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