Service Request Ticket - # 37602

Service Request Information

CONTACT Name Varani, Charles   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2010 12:53 PM
Department Humanities Division Phone 88713
Location Email varanic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71JRFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:75:17:AD

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Brian Berkley May 12, 2010 02:17 PM 
Task reassigned to Lance Jewett.
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Brian Berkley May 12, 2010 02:17 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 12, 2010 02:17 PM 
Lance took care of him.
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Brian Berkley May 12, 2010 01:30 PM 
Dale completed this new GFA delivery April 30th,
and told the user that he could get his files,
then never followed through.

It was in line to be deBANed.
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Brian Berkley May 12, 2010 01:29 PM 
System was not dbanned, Lance is pulling his
profile/bookmarks and putting it on his H: drive.
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Teresa Hutchinson May 12, 2010 12:54 PM 
He said at the time when he got a new computer 
that he was told that he would be able to get his 
old bookmarks back. He hasn't heard back and was 
hoping to get some help with this since he's 
finding he really needs them.
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