Service Request Ticket - # 37603

Service Request Information

CONTACT Name Walker, Lindsay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2010 01:32 PM
Department Human Resources Phone 88490
Location Email walkerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040559[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 700m Intel Pentium M, 12.1in WXGA
Serial No. 76DMK61 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office 2003 Pro from P0050950

Wired NIC 00:0B:7D:12:BE:C6

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham May 14, 2010 03:26 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham May 14, 2010 03:26 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham May 14, 2010 03:26 PM 
The computer needed new drivers for the wireless.
I hope this fixed the issue for after it restarts.
I was able to get it to work after two restarts
without any input.
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Brian Berkley May 14, 2010 01:01 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Kevin Elmore May 12, 2010 01:34 PM 
she is available next on Friday afternoon.  She
will LouAnn in the HR office.
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Kevin Elmore May 12, 2010 01:32 PM 
She has able to connect wirelessly since October.
 She wasn't able to connect since Friday.  She
came to the window yesterday (Monday) and it
started working, but when she started the machine
up today, it wouldn't work anymore.
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