Service Request Ticket - # 37604

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2010 01:55 PM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090572[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 729QFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:7C:5F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 21, 2010 11:00 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 21, 2010 11:00 AM 
Sue,

If you have admin rights on that computer, you
should be able to go to Start, Run and type: cmd
and click OK.

Type ipconfig /release
Hit enter.
Type ipconfig /renew
Hit enter.

It should get the proper address.
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Brian Berkley May 21, 2010 10:44 AM 
Paul is editing DHCP
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Brian Berkley May 21, 2010 10:44 AM 
Task reassigned to Brian Berkley.
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Kevin Elmore May 19, 2010 03:59 PM 
********This is an Email******
UCS Help Desk:

For Brian Berkley --

RE: Service Request #37604 (TRC Front Desk computer)

 

For the new TRC Front Desk computer (WOU#
20090572), I will need a static IP to finish my
setup of Millennium. (I thought that the old
computer would be coming back to TRC.)

According to my records, the old computer (don’t
know the WOU#) was assigned static IP 140.211.114.90
You could just reuse that number.
The MAC for the new computer is 00-26-B9-74-7C-5F

Please let me know the static IP you use. After
things are working, I'll contact the Help Desk so
they can close the call again.

Thanks, Roy

=============================
Roy Bennett
Technical Services Department,
and University Archives & Straub Archives,
Government Documents Librarian
Hamersly Library
Western Oregon University
345 N. Monmouth AVE
Monmouth, OR 97361-1394

Email: bennetr@wou.edu
Tel: 503-838-8893
Fax: 503-838-8399
http://www.wou.edu/library
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Lance Jewett May 19, 2010 10:46 AM 
just needs millennium configured
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Nathan Higginbotham May 19, 2010 10:46 AM 
This one was just delivered by lance and I.
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Tricia Flaherty May 12, 2010 02:10 PM 
desktopW#20090572[Edit Inv] is on Lances workstation and 
monitor is on counter in ITC008
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Tricia Flaherty May 12, 2010 01:57 PM 
please record MAC Address of new computer in 
inventory as this machine was Dead on arrival and 
had to be fixed by Adam and I have not had a 
chance to colloect and inventory the NIC Address
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Tricia Flaherty May 12, 2010 01:55 PM 
I have given new desktop to go to CTL/TRC front 
deskt station to Lance Jewitt for imaging
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