Service Request Ticket

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Service Request Information

CONTACT	Name	Timken, Gay	Date	May 12, 2010 03:03 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090792 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	QP0061EM5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0073888
	Wired NIC	D4:9A:20:DD:61:6E
	Wireless NIC	D4:9A:20:5D:94:98
	Bluetooth NIC	64:B9:E8:E5:A4:B8

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	May 21, 2010 04:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	May 21, 2010 04:50 PM	Got this all set up. Found her files and everything.	Add Attachment
Kevin Elmore	May 21, 2010 02:19 PM	She called (unaware of the vm) and she'll be here until 3:30.	Add Attachment
Richard Kavanagh student	May 21, 2010 01:12 PM	I just called her again and left another voice mail. There is no point sending an e-mail as she does not have a computer in her office at the moment.	Add Attachment
Richard Kavanagh student	May 21, 2010 08:59 AM	If someone else handles this setup, all her old documents & info are under "/Users/user". She needs to log in to a mash account, then we can log in as root and move these files over. Then we need to make her mash account an admin, lastly we need to add her printers.	Add Attachment
Richard Kavanagh student	May 21, 2010 08:57 AM	Well there is a directory on the root of her Macintosh HD called Documents that is about 600MB. This may be her missing files. They have been moved to the new computer so I'll ask her about them when the system gets setup.	Add Attachment
Richard Kavanagh student	May 21, 2010 08:51 AM	She apparently deleted most of her documents directory. I've done a migration over to her new imac and I will deliver it as soon as she is available. I've called her and left a message. I'm going to try to track down her missing documents on the old system now that everything else was moved over to the new one.	Add Attachment
Richard Kavanagh student	May 21, 2010 08:00 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Lance Jewett	May 19, 2010 10:48 AM	Task reassigned to Lance Jewett.	Add Attachment
Joshua Johnson	May 18, 2010 03:57 PM	she needs to have help transfer her files to the server. she needs help with this asap	Add Attachment
Nathan Higginbotham	May 17, 2010 03:00 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	May 17, 2010 10:08 AM	Gay called today and said she isn't available today but she is available Tuesday at 1:45pm. She is ok with just coming in if it is ready but the desk is messy and needs to make a space so she needs to know if she needs to be there again to show her anything. 8-8217	Add Attachment
Nathan Higginbotham	May 14, 2010 09:54 AM	Left a VM waiting for call back on the delivery. Have to make sure all of her documents are on the network.	Add Attachment
Todor Todorov	May 13, 2010 04:56 PM	imaged, named, bound and updated. ready for delivery (remember to add her as an admin and set up mydocuments)	Add Attachment
Tricia Flaherty	May 12, 2010 03:03 PM	This is on counter in front of my desk(ITC009) with GFA Setup form	Add Attachment