Service Request Ticket - # 37614

Service Request Information

CONTACT Name Cavaille, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2010 07:28 AM
Department Campus Dining Phone 88639
Location Email cavaillel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20040940[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
Serial No. 3FKQRG1 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:CC:D0:BB


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rossm@wou.edu 88046

Tracking

Entered by Date Memo
Mike Ross
Email

Public

Entered by Date Memo
Casey Sonflieth May 13, 2010 10:43 AM
Status changed from (1) Pending to (5) Completed
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Mike Ross May 13, 2010 10:43 AM
package restored.  Kiosks functioning again.
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Brian Berkley May 13, 2010 10:09 AM
Task reassigned to Mike Ross.
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John Rushing May 13, 2010 09:17 AM
This is also happening in Valsetz on the thin 
client computer that has the Kiosk running.  The 
Dell computer next to it in Valsetz is running 
the Payroll app with no problems. The SR# for the 
Valsetz error is 37615.
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Casey Sonflieth May 13, 2010 07:28 AM
she said that for the past couple days, the
payroll computer in the kitchen is not working. it
says computer database error. she said she was
able to reboot it yesterday and when a student
went to clock in, it froze half way through and
went to the database error message.
she is having to input all the workers names and
hours in manually and she does not have anytime to
do this.
she would like this done real quick
Phone: 8-8663
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