Service Request Ticket - # 37617

Service Request Ticket - # 37617

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Service Request Information

CONTACT	Name	Barry, Angie	Date	May 13, 2010 09:26 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051136 (opens in a new window)	Bldg/Room	ITC
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	0612YB00EF	Location	Replaced Sept. 2011
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:98:35

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Tracking

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	May 26, 2010 08:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	May 26, 2010 08:49 AM	Josh re-attached to the base.	Add Attachment
Teresa Hutchinson	May 24, 2010 04:08 PM	Task reassigned to Nathan Sauer.	Add Attachment
Kevin Elmore	May 21, 2010 02:00 PM	Debra called and was not sure of what to do with this and I told her that I wasn't either but that I was a little confused because we had 3 last week or so just like this and Nathan Sauer went over to the WUC lab and removed the tape that was holding the base down and then the thin client and the base were re-attached and everything was okay. (Teresa - signed in as Kevin).	Add Attachment
Gabriel Thrash	May 21, 2010 11:17 AM	called physical plant and they said they would call us when they took the thin clients off the base.	Add Attachment
Brian Berkley	May 20, 2010 02:06 PM	Combined from 37694	Add Attachment
Brian Berkley	May 20, 2010 02:04 PM	**This is an email** 20051147 thin client is off its base. It is at the end of the middle row on the left. Thanks! Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment
Casey Sonflieth	May 18, 2010 11:41 AM	**This is an email** Please add to this task the computer right next to it. The cords between these two computers were plugged into each other. I cant figure out exactly what has been done to plug them in the way they are supposed to be. Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment
Teresa Hutchinson	May 17, 2010 09:03 AM	**This is an outgoing email** Hi Angie, We were just checking in with you regarding a service request that we have for you. (#37617) Computer off its base Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Casey Sonflieth	May 13, 2010 09:26 AM	**This is an email** 2005 1136 thin client is off its base. It is the first machine when you walk in the door. Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment