Service Request Ticket

Service Request Information

CONTACT	Name	Quiring, Sandy	Date	May 13, 2010 09:27 AM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080488 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	B7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Digital Storefront for Printing Services
	Wired NIC	00:21:70:6F:CE:A6

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 17, 2010 09:42 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 17, 2010 09:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 17, 2010 09:42 AM	She is using IE, probably the bug in the image. Ran windows update, installed IE8 and other updates, and setup IMAPnotify.	Add Attachment
Brian Berkley	May 17, 2010 08:58 AM	Sandy, What web browser are you using for email? Firefox or IE? What system are you using? A PC? Thin Client? What is the WOU # of your system? Thanks,	Add Attachment
Casey Sonflieth	May 13, 2010 09:27 AM	**This is an email** Why does the email freeze up when I go to write a message? This morning I had the black circle with the slash through it and it wouldn't even close out of the email. I had to restart the computer. This seems to happen a lot when I go to write messages, it gets stuck or completely freezes and you have to close it out. It also will freeze sometimes when I go into the calendar. I'm really not a fan of the new email, it seems to have a lot of issues. Sandy Phone: 8-8837	Add Attachment