Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	May 13, 2010 10:52 AM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20091189 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8860/DN Color Laser Printer
	Serial No.	HAV134241	Location	PDR
	Model	8860/DN	Hostname	ua-wolf
	Notes		Ink/Toner Refill
	Wired NIC	00:00:AA:D2:BF:F0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 09, 2010 10:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 09, 2010 10:26 AM	The printer is setup and running. //bart/US-Wolf	Add Attachment
Teresa Hutchinson	May 24, 2010 07:22 AM	**This is an email** Hi Teresa, We've made a new home for our new color printer, so anytime it's ready. I think it will need another network connection in the area we're putting it though, so that may be another service request needed in order before we can make the printer work. Thanks, and have a great weekend! Cara	Add Attachment
Teresa Hutchinson	May 21, 2010 08:31 AM	**This is an email** Thank you! No hurry, I'm still working on a spot to put it... ;-) Cara	Add Attachment
Teresa Hutchinson	May 21, 2010 08:17 AM	**This is an outgoing email** Hi Cara, We were just checking in with you regarding a service request that we have for you. (#37622) NETWORK PRINTER SETUP: Xerox Phaser 8860/DN for 1st floor Cottage for use by University Advcment (order#4662) Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Tricia Flaherty	May 13, 2010 10:52 AM	This is on counter in ITC 008 with config page and invoice	Add Attachment