Service Request Ticket - # 37628

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2010 01:51 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081136[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 17-inch, aluminum
Serial No. SW89242FN8YB Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Office 2008 for MAC from P0070741, Adobe CS4 Design Prem from P0070742
TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 13, 2010 02:27 PM 
Task reassigned to Brian Berkley.
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Brian Berkley May 13, 2010 02:27 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 13, 2010 02:27 PM 
Its working now....
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Brian Berkley May 13, 2010 02:21 PM 
LDAP utility shows WAPunpaid
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Teresa Hutchinson May 13, 2010 01:51 PM 
Denise called to say she got a laptop last July 
and has been meaning to contact us for months 
about helping with wireless.  She said it's her 
fault for not making the time.  I offered to have 
her bring it by and she said it would work better 
to have a tech stop by and see her.
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