Service Request Ticket

Service Request Information

CONTACT	Name	Stone, Kay	Date	May 14, 2010 09:03 AM
	Department	Human Resources	Phone	88631
	Location		Email	stonek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090573 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	729RFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:80:80

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 14, 2010 10:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 14, 2010 10:28 AM	She had the bug where internet explorer would not work if closed and then opened again.	Add Attachment
Nathan Higginbotham	May 14, 2010 10:13 AM	I am scanning her computer for viruses. The link to banner is bad so I changed the link. Her internet was fine but the shortcut on the desktop was bad.	Add Attachment
Nathan Higginbotham	May 14, 2010 09:57 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Casey Sonflieth	May 14, 2010 09:03 AM	she is trying to connect to the wolf web. but the internet is not connecting at all and she is stuck with nothing. she can not do any work what so ever. she was just checking her email earlier and it was working fine. now it is just stuck on the connecting screen. Login: stonek Phone: 8-8631 she is only in her office until 11:30am this morning. she cant do any work and needs help right now.	Add Attachment