Service Request Ticket

Service Request Information

CONTACT	Name	Scheck, Stephen	Date	May 14, 2010 09:07 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070566 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	fy8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0076330
	Wired NIC	00:1A:A0:7B:4A:11

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 14, 2010 10:35 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 14, 2010 10:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 14, 2010 10:35 AM	was not logging into TS9	Add Attachment
Casey Sonflieth	May 14, 2010 09:07 AM	he said that when he connects remotely, his dream weaver is not showing up. he uses it to manage the college of liberal arts and sciences in the deans office. he said he has not used it in about 10 days, so he is not sure if something has changed or not. Login: schecks Phone: 8-8226 Email: schecks@wou.edu he will be in his office all day.	Add Attachment