Service Request Ticket

Service Request Information

CONTACT	Name	K-Hinds, Mona	Date	May 14, 2010 11:22 AM
	Department	Upward Bound	Phone	88061
	Location		Email	khindsm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080369 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630 2.5GHz 6M L2 1800Mhz Dual Core
	Serial No.	H6DWCH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 2007 from P0067558
	Wired NIC	00:21:70:A4:AB:BB
	Wireless NIC	00:21:5C:52:62:B3

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	May 17, 2010 08:28 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	May 17, 2010 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	May 17, 2010 08:28 AM	Dave let me know he completed this task.	Add Attachment
Dave Diemer	May 14, 2010 05:59 PM	I disabled her auto-reply message from our side. I sent her instructions as to how to do it from webmail. She's using outlook for her mail client.	Add Attachment
Brian Berkley	May 14, 2010 11:36 AM	Task reassigned to Network Support.	Add Attachment
Casey Sonflieth	May 14, 2010 11:22 AM	Browser: outlook	Add Attachment Public
Casey Sonflieth	May 14, 2010 11:22 AM	she said that when she came back to work about 2 weeks ago, she disabled her vacation notice and it was working then. now it is back up for some reason and now she cant get it to stay disabled. she would like someone to help her get it to stay disabled. she is here 8-10am everyday before she leaves. Login: khindsm Email: khindsm@wou.edu	Add Attachment