Service Request Ticket - # 37664

Service Request Information

CONTACT Name Hsieh, Bau Hwa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2010 08:58 AM
Department Social Science Phone 88853
Location Email hsiehb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20060274[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 19in LCD Monitor #1907FP
Serial No. CN0CC2996418066A3VWA Location PDR
TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton May 18, 2010 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton May 18, 2010 11:23 AM 
removed tons and tons of items with malwarebytes
and superantispyware.
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Jordan Colton May 18, 2010 10:12 AM 
Task reassigned to Jordan Colton.
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Casey Sonflieth May 18, 2010 08:59 AM 
she has class between 10-4. she said that you can
go to HSS office to get into her office in room
HSS 204.
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Casey Sonflieth May 18, 2010 08:58 AM 
she said that her computer is having a virus and
security problems, and she said that there is a
adult picture that keeps popping up and she does
not know where it came from and how it is showing up. 

she said that there is a virus SPYware alert. 

it is telling her to get her computer cleaned out.
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