Service Request Ticket - # 37675

Service Request Information

CONTACT Name Hutchinson, Joe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2010 02:14 PM
Department Campus Public Safety Phone 88016
Location Email hutchinsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060248[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. C4L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:07:0F

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 19, 2010 12:13 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 19, 2010 12:13 PM 
clean bill of health now, Gabe is returning it
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Brian Berkley May 18, 2010 08:09 PM 
had TDSS rootkit, system cleaned and updated, will
scan with other tools overnight and return in the
morning
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Brian Berkley May 18, 2010 02:36 PM 
Task reassigned to Brian Berkley.
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Joshua Johnson May 18, 2010 02:14 PM 
Joe called and said that a public safety computer
has a virus. He would like a technician  come  and
take a look at the computer.
Joe Hutchinson
hutchinsonj@wou.edu
88016
Public Safety
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