Service Request Ticket - # 37681

Service Request Information

CONTACT Name Little, Stan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2010 08:53 AM
Department Center for Academic Innovation Phone 88691
Location Email littles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20080694[Edit Inv] (opens in a new window) Bldg/Room SH 103
Service Tag Description HP LaserJet P4515x Laser Printer #CB516A#ABA
Serial No. JPDF217246 Location Carla Menear, music

Model CB516A Hostname fs-forks-rivers / forks-rivers.wou.edu
Notes duplexing, 2nd 500 sheet tray original printer, Maint kit from P0082991 Dec2011, HP LJP4015 Maint Kit #CB388A-PRM-B P0096191 DEC2014 SR55444 IP: 140.211.64.74 Ink/Toner Refill

Wired NIC 00:1F:29:20:05:47


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Adam Wehner Jun 11, 2010 10:24 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Adam Wehner Jun 11, 2010 10:24 AM
I cold reset the printer.  It was not going to
sleep but was freezing up.  If it does it again
they are going to call me.
Add Attachment
Joshua Johnson May 25, 2010 03:25 PM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Joshua Johnson May 25, 2010 03:25 PM
not printing banner reports and would like to have
this fixed. it says that it has been completed but
it will not print.
Add Attachment
Teresa Hutchinson May 21, 2010 02:36 PM
****This is an outgoing email****
Hi Stan,

We were just checking in with you regarding a 
service request that we have for you. (#37681)

HP P4515 printer is intermittently shutting off 
and on and then losing jobs when shutting off.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
Add Attachment
Public
Brian Berkley May 19, 2010 09:25 AM
Task reassigned to Adam Wehner.
Add Attachment
Teresa Hutchinson May 19, 2010 08:54 AM
He said their printer will just automatically 
shut off and when it does and they turn it back 
on it, it's lost the print jobs.  It does this 
intermittenly.
Add Attachment