Service Request Ticket - # 37685

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Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	May 19, 2010 12:09 PM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Printer	Edit WOU #	20060412 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Business Inkjet 2800dtn Printer #C8164A#A2L
	Serial No.	STH67P5Z0C6	Location	PDR
	Model	C8164A#A2L	Hostname
	Notes	duplexing, 2nd 250 sheet tray	Ink/Toner Refill	HP 31A or HP 31X
	Wired NIC	00:11:0A:F3:91:0B
TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	computerlabsrequest@wou.edu	88646

Tracking

Entered by	Date	Memo
Lab Attendant			Email Public
Entered by	Date	Memo
Kevin Elmore	May 19, 2010 12:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Elmore	May 19, 2010 12:09 PM	ITC-104-1 needs red and yellow cartridges	Add Attachment

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