Service Request Ticket

Service Request Information

CONTACT	Name	Kerekes, Earlee	Date	May 19, 2010 02:11 PM
	Department	Disability Access Services	Phone	88591
	Location		Email	kerekese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070857 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	6PWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 moved from W#20030674- ABBYY FineReader v8 from P0054871, Text Aloud v2.0 from VISA2005/04/1203:04:18(see text file) also includes AT&T Natural Voices
	Wired NIC	00:1E:C9:7A:81:E9

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	May 21, 2010 12:12 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	May 21, 2010 12:12 PM	she most likely has a bad file. she said she would go through and fix what she needed.	Add Attachment
Brian Berkley	May 21, 2010 11:57 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 21, 2010 11:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 21, 2010 11:57 AM	files are .bin and not .doc, cannot open with any program nothing we can do, she needs to contact the publisher	Add Attachment
Kevin Elmore	May 19, 2010 02:11 PM	When she goes to open it, vlcmedia reports that it cannot open several .bin files. This is the program that opens when she double-clicks on the file. MS Word wont' open it with the right click>Open with... and neither can she open if via the Open menu in Office. She's gotten to open in WordPad, but the formatting is gone.	Add Attachment