Service Request Ticket

Service Request Information

CONTACT	Name	Dauer, Susan	Date	May 20, 2010 09:14 AM
	Department	Education & Leadership	Phone	88230
	Location		Email	dauers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080302 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW8830130ZE3	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0067422
	Wired NIC	00:22:41:1E:C1:6B
	Wireless NIC	00:21:E9:E3:5C:1A
	Bluetooth NIC	00:21:E9:D5:63:EF

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 20, 2010 03:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 20, 2010 03:56 PM	Mac Mail was marked offline, so I used TeamViewer and closed her mac mail, and reopened it and it is working fine.	Add Attachment
Brian Berkley	May 20, 2010 03:41 PM	Task reassigned to Brian Berkley.	Add Attachment
Joshua Johnson	May 20, 2010 02:03 PM	Susan called, she is still experiencing the same problem and would like it fixed. Her In-box says that her account (DAURS) appears to be offline due to a network problem. It asks her if she wants to connect, she pressed the ok button and then nothing happened.	Add Attachment
Casey Sonflieth	May 20, 2010 09:14 AM	Browser: she is using the mac mail system	Add Attachment Public
Casey Sonflieth	May 20, 2010 09:14 AM	she is saying that she is not receiving any emails in her inbox since Tuesday. the weird thing is, she can receive her emails from her home computer, but not her office computer. she said that she needs this done asap because she has emails that she needs to reply to today Login: dauers Phone: 8-8230	Add Attachment