Service Request Ticket - # 37701

Service Request Information

CONTACT Name Alexander, Joel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2010 01:03 PM
Department Behavioral Sciences Division Phone 88355
Location Email alexanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090486[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #Z0GK
Serial No. W894318866H Location PDR

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software Microsoft Office MAC 2008 from P0072655,

Wired NIC 64:B9:E8:BF:8B:3E


Wireless NIC 00:26:BB:16:81:07


Bluetooth NIC 60:FB:42:76:FA:55

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 11, 2010 09:23 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 11, 2010 09:23 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 11, 2010 09:23 AM 
Issue is with Excel in Mac OSX writing to SMB
shares.  No solution until all user homes are
migrated to the Netapp unless there are some
changes Dave can make to Samba........
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Jordan Colton Jun 08, 2010 01:04 PM 
Hey this is Jordan with the UCS. Im emailing in
regards to your service request for the files not
being able to be opened on your computer. I was
just checking in to see if the files that Brian
sent you solved your problem? Please email me back
or call the help desk at 88925 and we will be more
than happy to be of any further assistance. Thank you.

-- 
Thank you,
   ~Jordan
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Teresa Hutchinson May 28, 2010 10:08 AM 
****This is an outgoing email****
Hi Joel,

We were just following up with you regarding a 
service request that we have for you.  (#37701)

Description: Has a mac and it will not save any 
microsoft files. 

We were wondering if this has been resolved for 
your or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley May 25, 2010 08:21 AM 
Task reassigned to UCS Tech.
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Brian Berkley May 20, 2010 04:00 PM 
Task reassigned to Brian Berkley.
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Brian Berkley May 20, 2010 04:00 PM 
****This is an email****
Joel,

Can you download and run
http://www.wou.edu/~bberkley/stuff/mac.zip

Please call me when you have a moment, and I can
assist you in resolving your computer problem.

Thanks,
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Joshua Johnson May 20, 2010 01:03 PM 
it says that it can not access the file
mydocument:myducment:backupfiles. he says that the
path is not valid or the file name does not exist.
He would like to have someone that know macs to
come and take a look.

88355
alexanj@wou.edu
Todd 319
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