Service Request Ticket - # 37708

Service Request Information

CONTACT Name Brownbridge, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2010 04:16 PM
Department Deaf Studies and Professional Studies Phone 88961
Location Email brownbr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071112[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
Serial No. SW88176MTZE3 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC

Wired NIC 00:1F:F3:4F:D6:55


Wireless NIC 00:1E:C2:C5:C7:89


Bluetooth NIC 00:1E:C2:99:40:0F

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 21, 2010 09:20 AM 
Task reassigned to Brian Berkley.
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Brian Berkley May 21, 2010 09:20 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 21, 2010 09:20 AM 
Bob is ok with the workarounds for the time being
since we are planning on moving the user home
directories to the netapp.
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Brian Berkley May 20, 2010 04:58 PM 
Bob,

When you want to put a file onto the public_html
volume, save it there rather than copying it.

It seems there is an issue with ZFS and SMB on
Snow Leopard from just a limited search.

The MyDocuments and Public_html shares are on ZFS
file systems shared via Samba on Solaris systems.

Here is a link I found:
http://steveblock.com/2009/09/somethings-up-with-snow-leopard-and-smb/
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Brian Berkley May 20, 2010 04:26 PM 
Bob,

Download this file:
http://www.wou.edu/~bberkley/stuff/mac.zip and
give me a call.

Thanks,
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Teresa Hutchinson May 20, 2010 04:16 PM 
Bob called to say he's having problems putting 
files into his P drive.  He said it seems to 
reset and then not work.  He said he had help 
with this in the past and then it works and then 
it stops working again.  I tried to find a 
completed task on this but didn't see one.  Might 
be a problem for Brian B, maybe?
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