Service Request Ticket

Service Request Information

CONTACT	Name	Payton, Sue	Date	May 21, 2010 09:58 AM
	Department		Phone	88967
	Location		Email	paytons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060191 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Business Inkjet 2800dtn Printer #C8164A#A2L
	Serial No.	TH6585Z00R	Location	PDR
	Model	C8174A	Hostname	trccolor.wou.edu
	Notes	Duplexing, two trays IP: 140.211.114.27	Ink/Toner Refill	HP 31A or HP 31X
	Wired NIC	00:11:0A:EF:1F:21

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 27, 2010 09:16 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 27, 2010 09:16 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 27, 2010 09:16 AM	**This is an email** Hi Teresa, the 11 x 17 is working today. The printer has been getting a lot of use, so some of it's problems seem to switch to other problems and cure the original one. It keeps us jumping! Thanks. Sue	Add Attachment
Teresa Hutchinson	May 26, 2010 03:05 PM	**This is an outgoing email** Hi Sue, We were just checking in with you regarding a service request that we have for you. (#37710) TRC Color printer is having issues printing 11 x 17 paper Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	May 21, 2010 10:12 AM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	May 21, 2010 09:58 AM	**This is an email** printer 20060191 TRC Color is having issues printing to 11 x 17 paper. It pulls the paper partway through then says paper jam. Could someone take a look at it for us. Thanks Sue -- Sue Payton Technology Resource Center Western Oregon University 503-838-8967 paytons@wou.edu	Add Attachment