Service Request Ticket - # 37721

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2010 08:42 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070640[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 9050dn Printer #Q3723A#ABA
Serial No. JPRL81F068 Location PDR

Model q3723a Hostname
Notes 2000 Sheet Input Tray C8531A, Duplexing, addt'l 256MB added from Crucial P0064498 2-2008 Ink/Toner Refill

Wired NIC 00:1B:78:27:DF:6B

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 03, 2010 01:38 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jun 03, 2010 10:05 AM 
Richard and I had to do some Macgyvering to the
printer and it is back up and running.
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Katie Halvorson Jun 02, 2010 10:57 AM 
Had two people call today wanting to know when
this is going to be finished?
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Casey Sonflieth May 25, 2010 09:57 AM 
****This is an email****
Our printer 'Duck' is still not operational and
it's the only networked printer for use
downstairs.  Any chance on someone checking it out
for us today?

Thank you!
Cara
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Casey Sonflieth May 25, 2010 09:56 AM 
****This is an email****
Cara,

I'm not sure what is going on so I went ahead and
filled out a service request.  Your task number is
37721.

Thanks,

Katie Halvorson
UCS Help Desk
8-8925
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Brian Berkley May 24, 2010 09:37 AM 
Task reassigned to Adam Wehner.
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Brian Berkley May 24, 2010 09:37 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Katie Halvorson May 24, 2010 08:42 AM 
****This is an email****
Hi,

Our network printer, Duck #20070640[Edit Inv] is not
working.  It had a jam, I found it on one of the
right side input doors, opened it to remove the
paper, and now it won't close... so therefore it
won't work.  This is the printer located right
outside my office, downstairs in the Cottage.

Thank you,
Cara
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