Service Request Ticket

Service Request Information

CONTACT	Name	Kauffman, Brian	Date	May 25, 2010 08:59 AM
	Department	Western Community Policing Institute	Phone	14008
	Location		Email	kauffmab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060123 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4C7FPB1	Description	OptiPlex GX620 SFF, 4.30GHz, 2x2M, 800MHz FSB
	Serial No.	4C7FPB1	Location	PDR 2023 Giveaway
	CPU	Pentium 4-3.06Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0058744
	Wired NIC	00:13:72:A5:14:24

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 03, 2010 01:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 03, 2010 01:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 03, 2010 01:40 PM	This is a duplicate task. Closing this one because the other one is being updated.	Add Attachment
Teresa Hutchinson	May 28, 2010 10:10 AM	**This is an outgoing email** Hi Brian, We were just checking in with you regarding a service request that we have for you. (#37738) Hard disc failure. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Higginbotham	May 26, 2010 11:10 AM	Task reassigned to Adam Wehner.	Add Attachment
Nathan Higginbotham	May 26, 2010 09:50 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Casey Sonflieth	May 25, 2010 09:00 AM	Phone: 14008	Add Attachment
Casey Sonflieth	May 25, 2010 08:59 AM	his computer has a hard disc failure and it shows a blue screen. he said it gave him that hard disc failure message and then went to a blue screen. Login: kristen1	Add Attachment