Service Request Ticket

Service Request Information

CONTACT	Name	Payton, Sue	Date	May 25, 2010 01:44 PM
	Department		Phone	88967
	Location		Email	paytons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090572 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	729QFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7C:5F

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 26, 2010 03:34 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 26, 2010 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	May 26, 2010 03:34 PM	**This is an email** Also the virus problem that we had taken card of on our front machine is ok. So that task can be closed. We wanted to make sure when Holly logged in it workedok and it does.	Add Attachment
Nathan Higginbotham	May 26, 2010 11:44 AM	I scanned with SAS and didn't find anything. Scanned with sophos and didn't find anything. Deleted local account. Waiting to hear back.	Add Attachment
Nathan Higginbotham	May 26, 2010 09:35 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Joshua Johnson	May 25, 2010 01:44 PM	The front desk computer in TRC has some spyware on it and it will not let the computer open any applications, She would like to have someone come and take a look at the computer. The computer is 20090572 ITC 204 Sue Payton ITC 204 88967	Add Attachment