Service Request Ticket

Service Request Information

CONTACT	Name	Hutchinson, Joe	Date	May 26, 2010 08:28 AM
	Department	Campus Public Safety	Phone	88016
	Location		Email	hutchinsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040560 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 SFF, Pentium 4 Processor 540
	Serial No.	317SK61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0050950, Appointments Pro
	Wired NIC	00:11:43:B1:3E:08

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jun 03, 2010 10:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 03, 2010 10:58 AM	i took the computer back o public safety	Add Attachment
Brian Berkley	Jun 03, 2010 10:13 AM	Task reassigned to Todor Todorov.	Add Attachment
Brian Berkley	Jun 03, 2010 10:13 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brian Berkley	Jun 03, 2010 10:13 AM	This computer is missing from Public Safety. Where is it?	Add Attachment
Brian Berkley	Jun 01, 2010 09:59 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jun 01, 2010 09:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 01, 2010 09:59 AM	Sophos indicates that the threat is no longer present.	Add Attachment
Teresa Hutchinson	May 26, 2010 08:29 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	May 26, 2010 08:28 AM	The computer seems to have a virus. They would like someone to take a look at and also to report back to Joe on the status of the problem.	Add Attachment