Service Request Ticket - # 37758

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 26, 2010 11:55 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090485[Edit Inv] (opens in a new window) Bldg/Room HWC
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #Z0GK
Serial No. SW894318766H Location Head Coach

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software Microsoft Office MAC 2008 from P0072655,TRANSFERED TO KATHERINE'S new laptop JULY2013: Adobe Photoshop Extended CS4 Mac from P0074268

Wired NIC 64:B9:E8:BF:83:78


Wireless NIC 00:26:BB:16:80:56


Bluetooth NIC 60:FB:42:76:F9:B7

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt May 27, 2010 03:51 PM 
Task reassigned to Brian Witt.
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Brian Witt May 27, 2010 03:51 PM 
Status changed from (1) Pending to (5) Completed
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Brian Witt May 27, 2010 03:51 PM 
Called to verify - she says everything is back to
normal.
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Brian Witt May 27, 2010 01:38 PM 
Starting backup now...
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Brian Berkley May 26, 2010 12:33 PM 
Task reassigned to Network Support.
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Teresa Hutchinson May 26, 2010 11:57 AM 
One file folder is actually missing.  It's on the 
P drive.  Under her faculty section, file is 
called 'WOU classes' is the name of the missing 
file and under this file she has tons and tons of 
other files.
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