Service Request Ticket - # 37761

Service Request Information

CONTACT Name Holden, Adam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 26, 2010 01:24 PM
Department Admissions Office Phone 88594
Location Email holdena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080683[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. FK134J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069163 installed as Office Pro 2003

Wired NIC 00:21:70:55:AD:A0

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Teresa Hutchinson Jun 01, 2010 04:04 PM 
****This is an email****

Hi Teresa,

Brian and I were exchanging emails on this 
service request and he was going to come by and 
take a look at my computer last week, but since I 
am only working 3 days a week right now we were 
waiting until today to set up a time.
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Brian Berkley Jun 01, 2010 11:09 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Brian Berkley Jun 01, 2010 11:09 AM 
Installed SpyBot, SpywareBlaster, MalwareBytes,
and upgraded Sophos to 9.0.5.  Reset browser settings.
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Brian Berkley Jun 01, 2010 09:37 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson May 28, 2010 11:39 AM 
****This is an outgoing email****
Hi Adam,

We were just following up with you regarding a 
service request that we have for you.  (#37761)

Description: Computer has been freezing up. 
Internet explorer especially freezes.

We were wondering if this has been resolved for 
your or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley May 26, 2010 01:55 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley May 26, 2010 01:55 PM 
Adam,

If you go to Start, Control Panel, select Internet
Settings/Options, and click on the Advanced Tab,
and click Reset Settings it should fix IE.

After that, go to Start, Run and type:
\\mash.wou.edu\netlogon\homepage.vbs

That will reset the IE Homepage to www.wou.edu

Please let me know if you need further assistance.

Thanks,
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Christian Rogers May 26, 2010 01:26 PM 
can be reached any time. Cubical is open, ask the
person at the font desk to lactate computer.
Anytime is works. He does not need to be present.
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Christian Rogers May 26, 2010 01:24 PM 
Computer has been freezing up. Internet explorer
especially freezes. Mostly happens when he has
multiple windows open. He then has to “force
quit.” He is working on a dell.
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