Service Request Ticket - # 37779

Service Request Information

CONTACT Name Bucy, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 27, 2010 01:23 PM
Department Education & Leadership Phone 88794
Location Email bucym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080824[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SW8905PNY0TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09, MsOffice2008 from P0069600, transfering from old computer FilemkerPro7 from P0053991, Appleworks6.2.9 and FinalCutPro5 from P0054004,CreativeSuite2PremMAC from P0053991, Inspiration7.6 from P00054076, and StudioMX2004 from P0054066

Wired NIC 00:23:DF:86:C6:44


Wireless NIC 00:1F:F3:BD:74:86


Bluetooth NIC 00:23:12:45:D2:E2

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Jul 07, 2010 12:55 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jul 07, 2010 12:55 PM 
it was an issue with a couple files. will look for
another pack if more issues so up.
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Lance Jewett Jun 08, 2010 12:33 PM 
she said it works in one of the labs. going to
figure out what lab
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Lance Jewett Jun 08, 2010 12:32 PM 
Priority changed from (3) Priority to (5) Low Priority.
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Lance Jewett Jun 08, 2010 12:32 PM 
CCCP codex is not mac compatible. The class is
over so its not a big issue they found a work around.
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Lance Jewett Jun 08, 2010 11:32 AM 
called left vm
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Lance Jewett Jun 03, 2010 01:31 PM 
Think it is a codec problem, one file will not
show video.
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Lance Jewett Jun 03, 2010 11:28 AM 
she is not there yet.
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Lance Jewett Jun 02, 2010 04:00 PM 
here tomorrow 11-3
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Lance Jewett Jun 02, 2010 11:01 AM 
called left a vm
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Lance Jewett Jun 01, 2010 03:50 PM 
Her computer has everything off the disk that came
with her computer. It is something else with her
machine
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Lance Jewett Jun 01, 2010 11:37 AM 
Task reassigned to Lance Jewett.
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Teresa Hutchinson May 27, 2010 01:23 PM 
She has a new iMac and had iMovie 9.0 loaded but 
when she went to play a high def movie it 
wouldn't play and appears it wasn't all the way 
installed.  She said she doesn't have to be there 
for someone to take a look but if you could call 
her and let her know what the plan is.
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