Service Request Ticket - # 37791

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2010 08:00 AM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070139[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 9BGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro 9 from P0070742

Wired NIC 00:1A:A0:53:17:D7


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Jun 01, 2010 09:30 AM
Task reassigned to Brian Berkley.
Add Attachment
Brian Berkley Jun 01, 2010 09:30 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Brian Berkley Jun 01, 2010 09:30 AM
I cleaned the virus files from this system.

Unfortunately, I had to remove Emily's profile
from the system to completely purge it.

I advise you to be extraordinarily cautious when
perusing websites that are not work related, i.e.
facebook, and other social networking sites
because of the high risk of "RansomWare" and
"Fraudware" popups and applications.
Add Attachment
Brian Berkley Jun 01, 2010 09:28 AM
removing profile and virus files
Add Attachment
Casey Sonflieth Jun 01, 2010 08:00 AM
she is one of the student employees at the info
desk in the library and she has a posible virus on
her account. lori hilterbrand called in on
saturday saying that the info desk computer is
working fine, but the sophos virus scan thing only
shows up on Emma Richardson account.
Login: erichardson05
Phone: 8-8899
Add Attachment