Service Request Ticket

Service Request Information

CONTACT	Name	Rushing, John	Date	Jun 01, 2010 11:17 AM
	Department	University Computing Solutions	Phone	89242
	Location		Email	rushingj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070468 (opens in a new window)	Bldg/Room	OFF
	Service Tag	BZ0GP11	Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499
	Wired NIC	00:1A:A0:6F:45:6D

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jun 08, 2010 01:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Jun 08, 2010 01:32 PM	duplicate of 37800. Closing this one.	Add Attachment
Richard Kavanagh student	Jun 02, 2010 02:44 PM	waiting on new motherboard from dell.	Add Attachment
Brian Berkley	Jun 01, 2010 03:22 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Paul Lambert	Jun 01, 2010 02:59 PM	Task reassigned to UCS Tech.	Add Attachment
Paul Lambert	Jun 01, 2010 02:59 PM	The network jack has been verified and it is not an ip / dhcp issue.	Add Attachment
Brian Berkley	Jun 01, 2010 11:31 AM	john is at 88933 which is where this comp is located	Add Attachment
Brian Berkley	Jun 01, 2010 11:25 AM	Task reassigned to Paul Lambert.	Add Attachment
Casey Sonflieth	Jun 01, 2010 11:17 AM	he called and said that he can not get his computer to connet to the IP address. I was away and Todor was filling in for me for a sec and he took the call. Login: rushingj Phone: 1-4018 i tried calling him back at his office, but he was not there. so i could not get more info from him	Add Attachment