Service Request Ticket

Service Request Information

CONTACT	Name	Bucy, Mary	Date	Jun 02, 2010 03:45 PM
	Department	Education & Leadership	Phone	88794
	Location		Email	bucym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080824 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SW8905PNY0TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09, MsOffice2008 from P0069600, transfering from old computer FilemkerPro7 from P0053991, Appleworks6.2.9 and FinalCutPro5 from P0054004,CreativeSuite2PremMAC from P0053991, Inspiration7.6 from P00054076, and StudioMX2004 from P0054066
	Wired NIC	00:23:DF:86:C6:44
	Wireless NIC	00:1F:F3:BD:74:86
	Bluetooth NIC	00:23:12:45:D2:E2

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jun 08, 2010 12:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jun 08, 2010 12:32 PM	updated browser and it works	Add Attachment
Kevin Elmore	Jun 03, 2010 01:34 PM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	Jun 03, 2010 08:42 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Jun 03, 2010 08:42 AM	Not a Network Support issue, its a browser thing, I've seen it before in IE, don't know how to go about fixing it with Firefox.	Add Attachment
Kevin Elmore	Jun 02, 2010 03:45 PM	Error Message: no error message	Add Attachment Public
Kevin Elmore	Jun 02, 2010 03:45 PM	Browser: Firefox	Add Attachment Public
Kevin Elmore	Jun 02, 2010 03:45 PM	When she goes to write an email, she has to hit the enter in the to field to make the field big enough to see the text inside (which is normal sized.) she hasn't run her updates on the computer (mac) 10.5.8 so not sure if a java update is missing.	Add Attachment