Service Request Ticket - # 37821

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2010 10:37 AM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20090206[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 2208WFP Monitor,AIO Stands AX510
Serial No. CN0D308J728729780P2I Location PDR
TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jun 03, 2010 02:17 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jun 03, 2010 02:17 PM 
I re-seated the USB connection and ran the scanner
software.  I set it to "professional" and it
worked fine.  Scanning worked in Word 2007, but
Word's interface is too clunky.
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Dale Goodell Jun 03, 2010 01:13 PM 
Task reassigned to Dale Goodell.
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Emily Kavanagh Jun 03, 2010 10:37 AM 
Scanner 20050258[Edit Inv] is not communicating with
computer 20090206[Edit Inv] here in the APSC lab. When
someone tries to open the scanning software it
comes up with an error saying that the program
cannot start and there needs to be a trouble shoot.
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