Service Request Ticket - # 37832

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2010 08:22 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20090203[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 2208WFP Monitor,AIO Stands AX510
Serial No. CN0D308J728729780DYI Location PDR
TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jul 14, 2010 01:20 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jul 14, 2010 01:20 PM 
The computer is up and running and back in its place.
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Teresa Hutchinson Jul 09, 2010 01:02 PM 
Saw Adam had a ticket on this computer and was 
actually working on this so the lab attendant is 
going to put a note that the computer is being 
worked on.
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Teresa Hutchinson Jul 09, 2010 01:02 PM 
****This is an email****

Hey Teresa,
  I was just talking to Josh and we both noticed 
that computer G^ in the Lab is missing do the 
techs have this computer?
~Emily
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Adam Wehner Jul 07, 2010 03:12 PM 
Parts should be here tomorrow for this computer.
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Lance Jewett Jun 15, 2010 10:17 AM 
Task reassigned to Adam Wehner.
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Lance Jewett Jun 07, 2010 11:14 AM 
Adam is getting new parts from warranty.
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Lance Jewett Jun 07, 2010 11:12 AM 
Error code 3and 4. Memory issue. Tried switching
the RAM and taking one out. Nothing changed, still
wont show video or power keyboard.
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Lance Jewett Jun 07, 2010 10:17 AM 
Task reassigned to Lance Jewett.
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Kurt San Agustin Jun 05, 2010 08:22 AM 
Kurt San Agustin Lab Attendant, the computer
appears to be turned on, Power button is blue and
can hear fan running. The Monitors Screen is
acting like it is in powersave mode. Moving the
mouse and pressing some keys on the key board have
no effect. Every thing appears to be plugged in
correctly to both monitor and Computer. 

The Station is G6 located in APSC101.

Monitor and Computer Numbers
Monitor: 20090203[Edit Inv]
Computer: 20090141[Edit Inv]
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