Service Request Ticket - # 37848

Service Request Information

CONTACT Name Blanco, Gina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2010 01:54 PM
Department Regional Resource Center on Deafness Phone 88445
Location Email blancog@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090295[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN8CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:92

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact soukupm@wou.edu 88568

Tracking

Entered by Date Memo
Mike Soukup
Email

Public
Entered by Date Memo
Mike Soukup Jun 10, 2010 02:51 PM 
Status changed from (1) Pending to (5) Completed
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Mike Soukup Jun 10, 2010 02:51 PM 
Got it fixed. Her Java was recently updated which 
caused the error.
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Ron Swartzendruber Jun 09, 2010 05:26 PM 
Task reassigned to Mike Soukup.
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Ron Swartzendruber Jun 09, 2010 05:26 PM 
I'm not sure what to make of this; any ideas?
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Joshua Johnson Jun 07, 2010 01:54 PM 
when logging into banner it says that there is a
threat detected. This has been happening since the
network went down on Friday, after she logs in the
application looks different.

Gina Blanco
88445
blancog@wou.edu
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