Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	Jun 08, 2010 09:55 AM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091094 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag	8XF61M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	8XF61M1	Location	Debbie Ettel
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075227, IBM SPSS Statistics 18 base and SPSS AMOS 18 from P0075248 originally added Missing Values and latest renewal on P0085339(7/1/2012 to 6/31/2013)
	Wired NIC	00:26:B9:CC:27:BF
	Wireless NIC	00:23:14:64:F6:C4
	Bluetooth NIC	70:F1:A1:51:49:C7

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jun 08, 2010 11:27 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jun 08, 2010 11:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 08, 2010 11:27 AM	password was changed yesterday, account was set to expire in July 2009, it is not anymore	Add Attachment
Lance Jewett	Jun 08, 2010 10:50 AM	that account is not disabled	Add Attachment
Casey Sonflieth	Jun 08, 2010 09:55 AM	Debbie Ettel is a new employee at the eugene office for teaching research. she was a former employee too and has an old login that she just reset a password for yesterday. she tried logging in with that login and new password and it said that her account has expired. see system admin for help. Login: sould(her old login) V#:00235906 Phone: 541-729-7362 she has been trying to login and do work for the past week.	Add Attachment